All websites need to to be properly supported and maintained. We offer a service which covers all the necessary basics, and a bit more. The Website Care Plan doesn’t stop with us updating software on a regular basis. Through taking care of many different aspects, your peace of mind and the stability of your website remains our responsibility.
Many of our website tools come in the form of premium plugins. While there are often free alternatives available, we prefer to use reliable tools which work well and are properly supported by their vendors. The cost of these premium plugins is bundled into the Website Care Plan fee.
As we are primarily responsible for the stability and integrity of your website, we ensure that no additional parties access the back-end of the website. This means we don’t allow our clients to have administrator access to the back end. However, there are circumstances which require clients to make changes on a frequent basis. This is typically for online store management, blog posts, event calendars, etc. All client requirements are unique, so we’ll set this up as you need.
Below is a list of items typically covered in the Website Care Plan:
- General website support
- Website hosting
- Email setup
- Regular software updates
- Attending to update related issues
- Software licensing for themes and other premium plugins
- Performance enhancement
- Anti-spam on contact forms
- Periodic performance monitoring, to ensure the website is operating quickly and efficiently
- Uptime monitoring
- SSL Certificate supplied
- Website security
- Daily backups to two locations. One is with Xneelo, and another on a secure offline storage
- Disaster recovery
- Revising and updating technology. We would like to ensure that your website is not left behind as technology advances, and we often implement new tools, replacing older ones fall out of favour.
- Small changes. These are simply basic changes made to the website from time to time, such as changing text, emails, phone numbers, swopping out photos, etc.